Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only. It should never be viewed as a way to make money, pay bills, or solve financial problems. Gambling always carries risk, and the odds are always in favour of the house.
We are committed to promoting responsible gaming and supporting our players in maintaining a healthy relationship with gambling.
Age Verification
Grosvenor Casino only accepts players who are 18 years of age or older, or the minimum legal gambling age in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under 18, you must not gamble. Gambling can be harmful to young people and their development.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family or friends
- Gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay gambling debts
- Neglecting work, school, family, or hobbies due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Feeling anxious or depressed about your gambling
- Family members expressing concern about your gambling
- Being unable to stick to limits you've set
If you've ticked any of these boxes, please reach out for support.
Self-Help Tools & Limits
Grosvenor Casino provides a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a chosen time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're prepared to lose over a specified timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Limits: Set automatic time-outs to pause your play after a set duration
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a period you choose
These tools are available in your account settings. We encourage you to use them as part of your responsible gaming strategy.
Get Help – Support Organisations
If you're struggling with gambling, confidential help and support is available from these trusted organisations:
United Kingdom
- GamCare: Free, confidential support and counselling for problem gambling. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for online gambling. www.gamstop.co.uk
- Gamblers Anonymous: Free peer-support meetings across the UK. www.gamblersanonymous.org.uk
Other Regions
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Need Help?
If gambling is causing problems in your life, or if you're worried about someone else's gambling, please seek help today. There is no shame in asking for support – many people have successfully overcome problem gambling with the right help.
Contact one of the organisations listed above, speak to your GP, or reach out to a trusted family member or friend. Recovery is possible.
Grosvenor Casino is licensed and regulated by the UK Gambling Commission. We comply with all regulations designed to protect players and promote responsible gaming.